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At 999btd, we collect only what we need to run your account, process transactions through Nagad or Bank Transfer, and keep your activity secure. This policy tells you exactly what we hold, why we hold it, and what you can do about it — access to our platform depends on your local law and eligible regions.
This policy applies to information we collect when you create an account, log in, browse the sportsbook or casino lobby, and carry out any wallet transaction including Nagad transfers or Bank Transfer deposits. We collect your name, contact details, device identifiers and transaction records. We use that data to verify your account, process deposits and withdrawals, detect irregular activity, and respond to your support requests. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — such as those handling Nagad or Bank Transfer flows — is limited to what those processors need to complete your transaction. We retain your account records for as long as your account is active and for a further period required under applicable financial and platform compliance obligations. If you close your account, we will delete or anonymise non-essential data within a reasonable window, subject to retention requirements we cannot waive. Any material change to this policy will be communicated through your account notification area before it takes effect. Your continued use after that notice constitutes acknowledgement of the updated terms. Use of this platform is subject to your local law and eligible regions.
This policy draws a clear line between what 999btd controls directly and what falls under third-party terms. Your account access, wallet history and browsing behaviour on our platform sit fully inside this policy. Third-party payment processors and external sites linked from our pages operate under their own privacy terms, which we do not control.
Login activity, session data and account preferences collected on the 999btd platform are covered in full. We control how that data is stored, who can access it internally, and when it is deleted.
Deposit and withdrawal records connected to Nagad or Bank Transfer are logged in your account history. Data passed to a payment processor to complete a transaction is governed by that processor's own privacy terms, not ours.
Game lobby pages, sportsbook market pages and promotional content pages are covered by this policy when they collect behavioural data. Static informational content that collects no data falls outside its active scope.
Links from our platform to external tools, affiliate sites or social media channels are outside this policy. We recommend you read the privacy terms of any third-party site before submitting personal information there.
You have practical options available without needing to contact a regulator first. You can review the personal data we hold by opening your account settings and checking the profile and transaction sections directly. If a detail is wrong — such as a phone number or email address — you can update it from the account details page, and the change takes effect immediately across your wallet and notification preferences. Where data cannot be self-corrected in the account panel, you can raise a correction request through the support contact paths listed in this policy. If you believe your data has been handled incorrectly, you can submit a formal question to our support team; we will acknowledge it and respond with what we found and what action, if any, we are taking. Closing your account does not automatically erase all records, because some transaction data must be retained under platform compliance obligations — but we will tell you what we keep and why when you make that request.
Open the account settings page and navigate to the profile section to see the personal data currently held against your account, including contact details and verified payment methods.
Update your name, email or phone number directly in the account details panel. Changes apply immediately and carry across your Nagad or Bank Transfer wallet connections.
If something looks wrong and cannot be fixed in the account panel, contact our support team with your account email and a clear description of the issue. We will investigate and follow up.
For any privacy-related request — data access, correction, or account closure — reach us through the published support routes. State your request clearly so we can handle it without unnecessary back-and-forth.
If you have a question about how 999btd handles your personal data, or you want to act on any of the rights described in this policy, the routes below are the ones we actively monitor. Please include your registered account email in any message so we can locate your record without delay. Response times depend on query volume and are not guaranteed within a fixed window, but we work through privacy-related requests in the order they arrive.
Send your privacy question or data request to the support email address published in the Help section of your account. Include your account email and a short description of what you need.
Open the chat widget from any page on the platform to reach our support team directly. For data or privacy requests, ask the agent to log it formally so it enters the privacy queue.
The Help section inside your signed-in account lists current contact routes and published response guidance. Check there first for the most up-to-date contact details before sending a message.
We apply access controls, encrypted connections and session monitoring to protect the information held in your 999btd account. This section outlines the specific areas we manage and how you can verify or act on each one. Availability of this platform and its data protections is subject to your local law and eligible regions.
We use session cookies to keep you logged in and analytics cookies to understand how the sportsbook and casino sections are used. You can adjust cookie preferences from the cookie notice shown on your first visit or revisit it in your browser settings.
Your account password is stored in encrypted form. We do not display it in plain text anywhere in our system. If you suspect your credentials have been compromised, change your password immediately from the account security page.
We keep transaction records — including Nagad and Bank Transfer history — for as long as platform compliance obligations require. Non-essential data is deleted or anonymised once its purpose is fulfilled and no retention obligation applies.
When this policy changes in a material way, we post a notice in your account notification area before the new version takes effect. You can review the current policy version at any time by returning to this page.
These are the questions we hear most often about data, access and account privacy. If your question is not here, reach us through the support routes listed in this policy.
We collect your name, email address, phone number, device identifiers and, where you use Nagad or Bank Transfer, the transaction reference details needed to process your deposit or withdrawal. We collect only what is necessary to run your account.
We share data only with the payment processors that handle your Nagad or Bank Transfer transactions, and only to the extent needed to complete those transactions. We do not sell your personal data to advertisers or unrelated third parties.
Open your account settings and navigate to the profile and transaction history sections. Those pages display the personal and financial data currently associated with your account. For a fuller data access request, contact support through the Help section.
You can request account closure and deletion of non-essential data through the support contact routes. Some transaction records must be retained under platform compliance obligations, and we will tell you specifically what is kept and why when we process your request.
We use session cookies for login continuity and analytics cookies to understand navigation patterns across the sportsbook and casino sections. You can review and adjust cookie settings from the notice shown on your first visit or from your browser's privacy controls at any time.
Reach our support team by email or live chat — both routes are listed in the Help section of your signed-in account. State clearly what data you are asking about and what you believe went wrong so we can investigate and respond without unnecessary delay.